Voice and choice
Consumers should have meaningful ways to express preferences, ask questions and participate in service planning.
Consumer Rights & ResourcesDignity Living LLC · Glendale administrative office
Dignity in practice
Rights, voice, privacy and respect belong to every consumer.
Consumers have the right to participate in decisions, understand information in an accessible way, raise concerns, receive respectful support and communicate through an authorized representative when desired.
Explore this page ↓01
Understanding Consumer Rights
What this means
in practice.
Consumers have the right to participate in decisions, understand information in an accessible way, raise concerns, receive respectful support and communicate through an authorized representative when desired.
01Voice and choice02Privacy and respect03Accessible information
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The details that matter
The information you need,
in one place.
Privacy and respect
Personal information, belongings, relationships, communication and time in the consumer’s own home deserve appropriate privacy.
Accessible information
Rights and service information should be explained in a format and language the consumer can understand.
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Practical guidance
Make rights practical.
Rights information should be understandable and usable. Consumers may involve an authorized representative and ask for accessible communication or language assistance.
- 01
Ask for information
Request an explanation of proposed services, choices and complaint options in a format you can understand.
- 02
Express a preference
Share your goals, routines, communication needs and concerns directly or through an authorized representative.
- 03
Raise a concern
Contact Dignity Living, your Regional Center or California DDS. You do not have to use an internal process first.
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Questions to consider
Questions about voice and choice.
- 01
Do I understand the choices being offered?
→ - 02
Can I ask for information in a different language or format?
→ - 03
Who can help me speak up?
→ - 04
How can I raise a concern without retaliation?
→
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Common questions
Using your rights.
Can someone help me communicate a concern?＋
Yes. An authorized representative may help, and accessible assistance or language support is available on request.
Must I complain to Dignity Living first?＋
No. You may contact your Regional Center or DDS at any time.
Will a good-faith complaint affect services?＋
Dignity Living prohibits retaliation for making a good-faith complaint.
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Official resources
Continue with
trusted information.
Start with a conversation