Consumer voice
Consumers remain central to planning, decisions and communication.
Consumer Rights & ResourcesDignity Living LLC · Glendale administrative office
Explore Dignity Living
Clear information, accessible support and the right to speak up.
Find consumer-rights information, complaint options and direct links to Frank D. Lanterman Regional Center and California DDS.
Explore this page ↓01
A clearer way forward
Start with the big picture.
Then take one step.
Consumers can raise concerns directly, through an authorized representative or with their Regional Center or California DDS.
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Understand the concern
Start with the consumer’s question, experience or rights concern in their own words.
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Choose where to raise it
Contact Dignity Living, an authorized representative, the Regional Center or California DDS.
- 03↘
Ask for accessible help
Request language support or another accessible way to understand information and communicate.
- 04↘
Act when safety is urgent
Call 911 for an emergency; abuse or neglect concerns may also require a report to the appropriate authority.
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Choose what you need
Information without
the maze.
Each topic answers one specific question and leads naturally toward the next.
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Dignity in practice
Consumer Rights
Consumers have the right to participate in decisions, understand information in an accessible way, raise concerns, receive respectful support and communicate through an authorized representative when desired.
↗02Questions and concerns
Grievances & Complaints
Consumers may raise questions, complaints or grievances verbally or in writing, directly or through an authorized representative. Dignity Living LLC prohibits retaliation for making a good-faith complaint. Consumers may contact their Regional Center or the California Department of Developmental Services at any time and are not required to complete Dignity Living’s internal grievance process first.
↗03Official information
Regional Center Resources
Regional Centers coordinate services and supports for eligible consumers. Dignity Living does not determine Regional Center eligibility, approve funding or issue service authorizations.
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What stays consistent
The standard lives
in everyday decisions.
No required internal step
A consumer may contact the Regional Center or DDS without first completing Dignity Living’s internal process.
Emergency help
Emergencies go to 911; suspected abuse or neglect may require a report to the appropriate authority.
Start with a conversation